Tennis Family Suite Manager | Wimbledon 2027

We are looking for an experienced hospitality or event operations professional to take day-to-day ownership of the planning and delivery of the Tennis Family Suite for The Championships 2027.

The Suite will be a premium dining and lounge space within the Millennium Building for invited VIPs, player families and senior Tennis Family stakeholders. The role will manage approved daily guest lists, invitations, guest arrivals, hospitality operations and the host team, working closely with teams across the AELTC to provide a high-quality guest experience while maintaining appropriate separation from player performance areas.

This is a fixed-term position from April to July: three days per week in April and May, four days per week in June, increasing to full-time from 21 June to 11 July for The Championships, before returning to part-time until the end of July.

What you will be doing

Lead the detailed planning of the Tennis Family Suite for The Championships 2027, working within the agreed operational plan, service standards and escalation framework.

Work with the Professional Tennis team and relevant stakeholders to compile, maintain and manage approved daily guest lists for accredited Tennis Family members, invited guests and premium VIPs.

Coordinate invitations, RSVPs, ticket and hospitality requirements, access permissions and accurate guest records.

Prepare and send clear pre-event information covering arrival, access, transport, timings and the guest experience.

Work with the teams responsible for recruiting hosts and buggy drivers to confirm staffing requirements and deployment.

Plan and test the end-to-end guest journey, including arrival at Gate 13, buggy transfers, entry to the Millennium Building, lift access and arrival at the Suite.

Coordinate with Food & Drink and hospitality colleagues to ensure guest experience and operational requirements are effectively planned.

Liaise closely with Security, Transport, Accreditation, Ticketing, Guest Services and Millennium Building operations so access controls, movement routes and contingency plans are understood.

Ensure the Suite, welcome points, equipment, signage, uniforms and operational materials are fully prepared and Championships-ready.

Support the operational planning of events held in the Suite before and during The Championships, including guest communications, room set-up and operational turnaround.

Manage agreed expenditure and transactions carefully, following AELTC processes and maintaining accurate records.

What you will be doing during The Championships

Manage the day-to-day operation of the Suite, maintaining a calm, welcoming and premium environment throughout the day.

Brief, schedule and lead approximately a team of hosts positioned at key points throughout the guest journey, providing daily direction, feedback and support.

Oversee delivery of the end-to-end guest journey and coordinate guest arrivals, transport and access.

Act as the main operational point of contact for guests and internal teams, resolving issues quickly and discreetly and escalating where required.

Coordinate with Food & Drink and hospitality colleagues to deliver a consistently high-quality guest experience.

Work with Security, Transport, Accreditation, Ticketing, Guest Services and Millennium Building operations to follow access controls, movement routes and contingency plans.

Support events held in the Suite, working with the relevant event lead on guest communications, room set-up and operational turnaround.

Monitor capacity and guest flow, maintain accurate daily records and provide clear updates to the Professional Tennis team.

Gather guest and stakeholder feedback, contribute to the post-Championships debrief and recommend improvements for future years.

About you

Substantial experience of managing premium hospitality, guest services or event operations in a high-profile environment, including live operational delivery and team supervision.

Experience of planning and delivering a complex guest journey involving invitations, guest lists, ticketing or access arrangements.

Proven ability to lead, train and motivate a temporary or event-based team, setting clear standards and maintaining a calm, accessible management presence throughout delivery.

Excellent relationship-building skills and the confidence to work with VIPs, senior executives, player families and international tennis stakeholders.

Outstanding organisation and attention to detail, with the ability to manage changing guest lists, competing priorities and confidential information accurately.

Calm, practical and decisive under pressure, with strong judgement and a proactive approach to resolving issues.

Clear and polished written and verbal communication skills, with the ability to tailor information for guests, colleagues and operational teams.

A strong understanding of premium service standards and the discretion required when supporting high-profile guests.

A collaborative approach and the ability to coordinate effectively across multiple internal teams and external suppliers.

An understanding of professional tennis and the role of the AELTC within the sport is desirable.

Strong IT skills, particularly Microsoft Outlook and Excel, with confidence using guest-management, scheduling and reporting systems.

A commitment to representing Wimbledon’s values of Heritage, Integrity, Respect and Excellence.

Availability to work evenings, weekends and extended hours during final preparations and throughout The Championships.

Able to work on site during peak periods, with regular movement across the Grounds and Millennium Building and extended periods of standing and walking.

About us

The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Championships, Wimbledon, widely regarded as the world’s premier tennis tournament, hosted on the Grounds of one of the world’s most prestigious tennis clubs.

Our business has grown in recent years, and we expect this to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us, and we are guided by our key values of Heritage, Integrity, Respect and Excellence.

The Professional Tennis team manages relationships and operational delivery for players, their teams and the wider Tennis Family before and during The Championships.